Frequently Asked Questions
Real questions.
Real answers.
Every question we keep getting — cost, incentives, hardware, timelines, warranties, and data. No marketing copy. No deflections.
All questions
Everything you've been
meaning to ask.
What does it cost up front?
$0 down with our standard financing (650+ credit). Current state, utility, and financing incentives are modeled on your proposal before you sign anything. Most homeowners with an $80+ monthly bill can review a cash-flow path before committing.
Will my roof need to be replaced first?
If your shingles have 5+ years left, panels go up directly. If not, we replace the roof first — usually with the GAF HDZ — and bundle the labor so you only pay the differential. For flat roofs, we need 10+ years of roof life remaining.
How long until panels are producing?
Typical timeline from signed agreement to permission-to-operate is 6–10 weeks. Bottleneck is utility interconnection (PSEG / Con Edison), not us. We file early and chase weekly.
What incentives stack in New York?
Residential incentives now need to be verified by install date, utility, property type, and tax eligibility. EnergiSense models applicable New York credits, utility net-metering rules, and any borough-specific programs on your proposal before you sign.
What happens if a panel fails?
25-year production warranty (92% at year 25), 12-year product warranty, 12-year inverter warranty, 10-year workmanship warranty. Alex is a phone call or text away if anything goes wrong.
Will you sell my data?
No. We are not a lead aggregator. Your information goes to Alex, period. No third-party CRM passes, no resold data, no aggressive call campaigns.
Which solar panels do you install?
Premium tier-1 only — Q-Cell, REC, Trina, Hyundai, SEG, and Canadian Solar. Every panel is 430–445W all-black mono-PERC. Pairs with Enphase microinverters or a Tesla Powerwall 3 (battery + inverter combo). For storage we install Tesla Powerwall 3 or Enphase IQ Battery 5P (battery is not available on NYC borough installs). We don't carry a value tier — only equipment that's still producing 92% at year 25.
Still have a question?
Drop your zip.
Alex answers directly.
No call center. No scripted responses. Alex personally reviews every intake and responds to questions directly — hot-lead target is 30 minutes during business hours.